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Our Privacy Policy

Privacy Statement

Last Updated: 05 Feb 2018

We are committed to providing our customers with a secure, private shopping experience.

Nappies Direct, in dealing with you as a customer, may need to collect and retain information that identifies you as a customer so that transactions can be carried out either online or personally. The information we may collect includes:

For establishing an account:

  • Name(s) and address(es)
  • Contact telephone number(s) and email address(es)

We use this information to undertake any dealings or transactions with you (see the Terms and Conditions for further details). Personal photo ID information may not be needed unless you need to personally pick up goods from any one of the Nappies Direct stores, and we need to ascertain that the person picking up the goods is the correct person as per the transaction. We may take a copy of the identification supplied. This is also to protect your interest and security as a Nappies Direct customer.

The information will be collected by specified Nappies Direct employees who need to have access to your personal data to carry out the transactions. The level of accessibility to your personal data is proportional to the job function that each team member performs.

We may disclose aggregated shopper statistics, but none of these statistics will contain any information about identifiable customers and their individual shopping habits.

Certain information may be made accessible to other persons or bodies corporate engaged by Nappies Direct for or in relation to any of the purposes listed in use of information of the Terms and Conditions.

If you do not wish to provide the information asked for, you have the right to refuse to provide it, however Nappies Direct may not be able to proceed with the transaction if the information required is necessary for Nappies Direct to ensure the transaction is conducted in a legitimate manner while protecting the interests of both Nappies Direct and you as the customer.

We are aware that you may be concerned about the privacy and confidentiality of your personal information. We have taken many steps – from both technical and systems perspectives – to ensure that all of your information is well protected, however we also recommend that you do not disclose your loginID and password to anyone.

We may offer functionality that allows you to create or log into your account using a third party service, such as Facebook or Google. If you choose to make use of a third party service for creating or logging into your account, or otherwise use any social media features we make available, we may access information about you via that third party. Information we receive may include your public profile information, such as your profile picture, gender, birthday, email address, phone number, profile ID and your name (if you have made that information available on your public profile).

Generally, you can restrict what information is made available via third party services like Facebook and Google by updating your privacy settings with the provider. We encourage you to review your privacy settings and the relevant provider’s privacy policy.

You are able to access and change personal account information held by Nappies Direct in the “My Account” area of our website. However, to change personal information provided to us via a third party in connection with the use of social media functionality (such Facebook or Google logins), you will need to update your details or privacy settings with that provider.

You may also ask us for a copy of any personal information about you that we hold or to correct any personal information about you, by contacting us via contact us page.

If you would like us not to store any information about your browsing on your computer you can make use of the “Private Browsing” feature of your browser to ensure that cookies are not retained after your session is completed.

You may choose to opt in to marketing emails from Nappies Direct during the account creation process, via the My Account section in the Nappies Direct website(s) or through a number of clearly marked email newsletter sign-up forms in the Nappies Direct Tech website(s). If you no longer wish to receive marketing emails / newsletters from us, you can find and click on the unsubscribe link in each of our marketing emails and we will opt you out from receiving future marketing related correspondence.

We may share your information with selected third parties including advertising platforms to present you offers and information about products and services we believe will interest you when you visit other websites. We may sometimes run advertising campaigns where we share your email address and mobile number with Google and Facebook to help us show you relevant content, offers and ads when you visit other websites. This also helps us avoid showing you information about products and services you’ve already purchased.

Nappies Direct does not store, or process credit cards.

Information about our customers is an important part of our business. We use information collected for customer communication, purchase order processes, personalized interactive shopping experience, and facilitation of customer transactions with corresponding third party marketing partners. For example,an email of confirmation for your account and registration entailing your new or preexisting username and/or password. Further examples are abandoned cart email notifying your incomplete order. Information gathered are as mentioned above utilized to enhance your general experience with the website and our company. Information gathered will be used to answer your enquiries via email or telephone requested by accessing provided consented information on your account. 

We also send service related announcements and promotional content from 4Bubs NZ on occasion, and also send approved third party emails that we deem appropriate. 

You may unsubscribe at any time by clicking on the “Unsubscribe” button on your newsletter.

The information we collect also enables us to optimise our service to you by:

  • Greeting you personally and providing improved personalised experience when you visit our website.
  • Displaying content and advertisements customized to your preferences and interests. For example, displaying/offering correlated content to information/details provided on your account. Pregnancy related products/content to those who are registered as pregnant.

Your information is safely stored by our website hosting company and can only be accessed by authorised staff.

You may update or correct your personal information at any time by contacting us

You may unsubscribe or “opt out” from receiving email newsletters and promotional communications by clicking the “Unsubscribe” button at the bottom of any email newsletter.

We conduct surveys, analyse and compile in reports, in aggregated form, with the information that is collected. We use the aggregated information to design the offers of our select partners and sponsors as effectively as possible.

We will also undertake marketing activities and conduct market research for selected third parties and will share the information and results with these third parties.

The security of your personal information is our utmost priority. We store and protect all personal information that you submit to us in accordance with high security standards and to the best of our knowledge.

The information is filed in a databank server by storing the user entries. This server meets all current standards corresponding to safety precautions. It is protected not only against digital but also physical attacks.

However, we do not assume responsibility for the publication of the information due to errors during transmission or due to unauthorised access by third parties. You should be aware that information which you voluntarily reveal over the Internet, for example, in discussion forums, via e-mail or in chat rooms can be used by others. We do not monitor the actions of our visitors and registered users. If you reveal personal information, you do so at your own risk and understand that this information can be collected and used by others. Whether you receive unwanted messages or not is up to you because you alone are responsible for the concealment of your e-mail address.

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