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Need help with an enquiry? Find our details below!

We take customer satisfaction very seriously and we are only too happy to listen to any concerns or queries you may have in relation to our service. 

Please note we are an online store and do not have a physical retail store in which to browse our range. Our office hours are NZ 9am to 4pm, Monday to Friday.

Phone : Auckland : 09 280 3657 | Hamilton : 07 245 1670

Address (Click & Collect + Outlet Store) – 24 Lake Road, Frankton, Hamilton 3204

Order online and choose Click & Collect if you wish to pick up your purchase from our Hamilton premises,

Common queries answered

Frequently asked Questions

Most orders arrive within 1-3 business days. North Island shipping is generally overnight or you can choose Click and Collect.

Please allow additional days if you are rural or if you are ordering during holiday periods or major promotions.

Please reply to order confirmation email either using contact form.

Feel free to write or call us

This is calculated AT THE CHECKOUT, based on what you’ve put in your cart, whether there are any exclusions and what discounts apply.

All Heavy and Bulky items are excluded from our Free Shipping Offer. For details exclusions please visit Shipping & Delivery terms page.

However, if you still think its inappropriate then we are just one email away. please include your order number (if already placed) or products with qty + delivery address to replicate cause.

Let us know as soon as you can. Simply use contact form or call.

We currently ship within New Zealand only.

Eak! Let’s get this sorted. Simply reply to order email, write/call us.

Most email notification should arrive in your email account within 5 minutes. 

If you do not receive the confirmation message within a few minutes of signing up or placing the order, please check your Spam folder just in case the email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.

If you have choose PAYPAL as payment method than please allow additional 4 hours as them system takes extra time for processing.

Get in touch with us

We are available Monday through Friday (9am to 4pm) and do our best to answer all emails within 24hrs (usally within hour). if we dont reply quickly than we’re flat-out during the day packing orders. Evenings, holidays and weekends may take us a little bit longer.

*Same day dispatch
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