Please see below for some really neat comments from our many lovely customers.
If you would like to contact us please feel free to e-mail us [email protected]
I just wanted to say a big thank you, you guys really came through for us with this order.
We discovered too late that the Prem nappies are not stocked in supermarkets, and only available online. We made our order late on Monday, and after a quick call to you the order was processed and dispatched that same day and we received the nappies the very next day. We're very grateful to you!
I just received my box of nappies which I was not expecting today after only paying the delivery fee this morning.
This is the first time I've ordered through you, it's my first nappy order as baby isn't here yet but I just wanted to thank you for your really friendly and efficient service - the lady that contacted me this morning was lovely and I'll definitely be using you again.
Good service is unfortunately not very common, keep up the awesome work!
Thank you for your prompt reply. Im very impressed with your service.
Thank you so much for sending the nappies so quickly. I just received it.
Thank you, this is a what I call GOOD CUSTOMER SERVICE.
Just wanted to say thank you for the prompt service.I ordered this morning and it was here by 3 .super service , I will defiantly use this service again:)
We want to thank you guys for the delivery. We will not hesitate to place more orders in the future!
Wow that was so quick ordered this morning and they just arrived now thank you so much for a quick delivery
Thanks so much. You provide a super service and I recommend you to all my mummy friends! Have a great day
Awesome website so easy to use on mobile
Just a quick e-mail to say a huge thank you for amazing service!!! I have been ordering off you for a while now and am pleased to say I am absolutely blown away with the service and the ease of ordering nappies in bulk.
Getting the personalized receipts is also a nice touch – it makes it more personal!! Keep up the awesome work guys!! Have recommended you to everyone I know with little ones
Hi there!! I just wanted to say a massive thank you!
The personal touch with the writting on my reciept and the goodies just made my day!!! Thank you a million times over! I will now only buy my nappies ect from you guys!! Thank you so much!!
An extremely happy customer!!!
Hi, I just wanted to email a quick thanks... My last baby is out of nappies now but I wanted to thank you for making nappy buying such a easy, fast, hassle free experience, the personal notes on the packing slip and little freebies were always a nice surprise (especially the coffee )
So all the best and I will be recommending you to all mums.
Thanks again Vanessa
Thanks for prompt delivery of my order. Great first experience
Just wanted to say thank you for my most recent order (and, well, every order I’ve made)
I’m super impressed that within 24hrs of placing the order, the nappies are now waiting for me at home already! And every order I have placed through your website has been delivered within 2 days.
Thank you so much for being my #1 choice for all our nappies :)
Thanks for prompt delivery of my order. Great first experience
Just to say thank you for all your help. Also a big thank you for the freebies!! Much appreciated :-)
Have a nice day.
Just popping in to say 'thank you's' I received my order this morning. I was stoked to see the courier outside my gate with my package :-):-) and the small but welcomed messages on the packing slip was awesome. A wonderful start to my day. Thanks again
A happy customer,
I just wanted to say a HUGE thank you! I received my massive order from you as I was heading home from work and saw that you refunded the shipping on the below order for me. You honestly did not have to do that as it was my mistake I forgot to add it to the original order.
You are one of the most amazing companies I have ever dealt with. You're communication is prompt, nothing is ever a problem and your product is always to a high standard (I have heard stories from other coffee group Mums buying online nappies from other companies where the boxes turn up damaged, the nappies are squished and returns are a massive hassle).
You have a customer for life right here.
Win a Years Supply of Nappies Via Facebook Competition
OH MY GOSH WOW!!!!!!!!!!!!!!!!!!!!! thank you so so so so so much my twins are almost due soon so this is so amazing to win and going to help so much especially with the cost of having to buy for two babies!!!! Newborn size would be great thank you!!!!
Thankyou so much my coffee pack arrived and Im thrilled. I totally love the cups and have already shared the smooth rich taste of Nescafe Gold with one of my closest friends of 50 years. Regards Lois
Thank you soo much for awesome service will defiantly come through you again awesome people.
Am happy with my bottles
Thank you for the package it has arrived... Looking forward to purchasing more stuff online with you.. rating a 5 star for best customer service and delivery..
AWESOME Service....Thank you very much for the prompt delivery..!!!!!!!!!!!!!!!!!!!!!!!
Thanks very much, such great customer service - will definitely be back again!
Thank you so much for yet another wonderful order sent so quickly :-)
I love getting my nappies from you guys :-)
I just received my order - Thanks for the lovely message, the freebies & being so fast!
You guys rule!!!!!! You always have my baby boys nappies on sale when I need them :D
Wow - you guys certainly deliver. My order was waiting for me when I got home this afternoon. Thank you so much for the speedy delivery. I really appreciate it.
Hope you enjoy your long weekend.
To the wonderful team at Nappies Direct,
As usual my boxes of nappies (for my 4 1/2 month old twins) arrived quickly and safely! Every time they arrive I always look for the little handwritten note and sure enough it was there this time too! I know it is a small gesture, but it never fails to bring a smile to my face:)
Thank you Nappies Direct, you take the hassle out of shopping for nappies and I just wanted to take this opportunity to thank the team at Nappies Direct and wish you all a very merry xmas!
Grateful Mum :)
I ordered some pull up pants this afternoon and they arrived by evening. I normally don't email stores to thank them for prompt service, but I thought your service deserved it. Not only was your service prompt, (which is especially refreshing during the festive season, which most stores use as an excuse for late delivery), but someone even personalized the invoice with a special holiday message (and a picture of a Christmas tree!) :-)
I'm a firm believer in the fact that little things count, and I just wanted to express my appreciation.
Thanks again, and happy holidays!
Once again fabulous service and get treat t get a tent ! Lil miss Charlotte loves it ! Keep up the great work !! Thank you
Great website - life saver when stuck at home with kids
WOW -- ordered yesterday afternoon, on my doorstep by 8am this morning! You guys are TREMENDOUS!! Thank you! :)
Hi, have been meaning to say how great it is to have your fast delivery back again and the little personal hand written messages!
Also, thanks for the musical mat.
Just wanted to say thank you so much for my order which arrived super quick and very well packaged. I'll definitely be buying from you again!
Thanks for all your help,
Wow amazing service!
Thanks for getting the order to us so quickly :) Love the service!
Have a great week.
Hi there I just want to say thank you very much for the super fast delivery ! I only ordered yesterday and now charlotte is enjoying her awesome musical mat ! Great service both by driver and team ! Thank you !
My order arrived today - thanks! The musical mat is lots of fun - double thanks!
Thank you, they turned up this afternoon,
Such great service! Already arrived :)
I just wanted to say thank you for such great service. My nappies arrived this morning.
I will certainly be recommending your company to others.
I received my order today. Thank you for the great service and I’ll be ordering from you again – it was so easy and efficient!
Thanks so much for the call to let me know my nappies were being dispatched. You always provide such amazing customer service.
I personally had a great experience...it couldn't have been easier to use your system and the call team were awesome with my request for delivery and everything went super smoothly.
I just thought you would like to know!
I just wanted to take the time to express my delight in dealing with your company. I always get my goods so promptly and at bargain prices. I always recommend you to others. Thank you so much!!
I just wanted to drop you a line to tell you what a great service I have received in the two order I have placed.
I ordered some Nappies yesterday afternoon and they arrived this morning! With my first order, there was a few days delay on the cloth nappies and I received a phone call very promptly telling me about it. I thought calling instead of an ambiguous email was great and makes your service more personal. It's things like this that make being a new mum a bit easier
I never have any hesitations to recommend "Nappies Direct" when asked about the best place to buy nappies and baby products. Looking forward to more orders in the future.
I loved the nappies and was very happy with them. I found them a lot softer and they seem to fit my wee girl a lot better than the previous ones we have been using. Definitely sticking with huggies from now so thank you for introducing me to huggies.
Just wanted to say that your recent toilet training package was a winner in our house! Our Miss two just feel in love with the elaborate pink princess potty - especially the comfy padded seat and the handles that make it easy to sit and stay on. She decided for herself that the potty was the way to go and we haven't looked back. Also great that with the lid on, the potty doubles as a handy step up to wash hands at the sink!
(happy for you to use this in the testimonials section if you like)
Dear Pia and the team,
Thank you so much for the Dinosaur Train stegosaurus that we had the good fortune to win! Harper and Rowan love playing with Morris. Rowan (not quite 2) likes to stick her finger in his mouth and listen to him "chewing", then she solemnly presents her "boo boo finger" for kissing. Harper (just 4) is now showing a new interest in dinosaurs as she wants to learn all about Morris and his friends.
So thank you - not only for having the best, most affordable site for nappies, not to mention the new supermarket site, but also for offering the competitions and freebies!
You guys are amazing! Thank you so much for the fast delivery and the freebies! Will be using you again for sure!
THANK YOU VERY MUCH FOR YOUR HELP.
I HAVE BEEN ORDERING FROM YOU FOR A WHILE NOW AND HAVE ALWAYS BEEN VERY IMPRESSED WITH YOUR SERVICE AND PRICING.
I just wanted to say how happy I am with my first SO shop!
The site worked perfectly for me, I was happy with the pricing (only 1 item was cheaper on countdownonline - and their delivery fee would wipe out the savings!) and the only item I could not buy was Whittakers chocolate which is probably just as well!
I do love that I can buy frequently vs. countdownonline (because of the cheap delivery fee) where I only shopped every couple of weeks because of the delivery charge. This also means I can shop items when they come on sale.
GOOD MORNING PENNY
THANKS SO MUCH FOR FIXING MY ORDER YOU HAVE MADE MY DAY!
HAVE A WONDERFUL WEEK :)
Awesome same day service!
Thank you very much for that, really appreciate your customer service :-)
Thank you so much for your prompt reply and awesome service I always order from you guys :-)
Wow. I am impressed! Just received my order; 1 day delivery. What a fantastic service you offer, thank u very much!
Yay you guys rock!
Thanks heaps for my free stuff too xx
Thanks so much for such a prompt service!
Just had a call from Shelly Gardiner thanking us for the most amazing service!! her nappies arrived this morning after ordering yesterday and she is over the moon for being one of the lucky winners of the Toilet Training Seat
ordered my nappies this morning around 9.30 and on my doorstep at 2.30! unbelievable..always fast in past as been ordering for 3 years but this one took the cake!. Thanks guys
I just wanna say you guys are AWESOME I ordered nappies last week late Tuesday afternoon and I had them Thursday afternoon. That is such great service and I enjoy buying what I need off you.
Thank you so much!!
Thank you - all received. Amazingly prompt service and great communication throughout re: my delivery. Where can I leave some feedback? Will happily recommend your service to my friends!
I just wanted to say a BIG thank you for getting the nappies to me on the same day. That was awesome service!! And I was very impressed and grateful. My cousin who had the premmie baby has now got nappies that fit around his royal highness¡¦ tiny bottom which has made his nana very happy as it¡¦s minimised her loads of washing a day ƒº
Hi , just recievied my order that i placed last nite.Thanks for the Great service. I have a friend that is having a baby so i will be telling her where to get nappies,wipes etc an especially about the great service. Once again Thanks to all the team at Nappies Direct.
Dear Nappies Direct
Once again you are doing magnificent work. My order was missing one small thing and arrived this morning complete with added goodies which my men (small and large) will enjoy very much. I will continue to recommend you.
Also would like to thank you for your great service (over the phone and online) and all the extra bits that I got with my last order (specially the marmite!!). You guys are one of the best experiences I've had shopping online.
My parcel arrived today - I just wanted to say how fast the delivery was and how impressed I am.
This is the first time I have bought nappies off you and I was so nicely surprised to receive the little box of samples of baby food and single coffee sachets with the nappies and wipes. I also loved the handwritten note to me - just superb!!
Thank you so much for being so fast and thoughtful!
I will definitely recommend you to my friends, and I will be ordering from you again!
Keep up the fabulous work.
Thanks guys - awesome deal!! I have had some trouble with order confirmation/delivery in the past but I am happy to say service has still been great and I remain a loyal customer. Love the wee freebies. Good job with the new website and keep up the awesome work. Thank you.
I am writing to say thank you for your prompt service and for all of the amazing samples received with our order! I wasn't expecting anything.
My husband will be so excited tonight when he comes home to see a tube of Marmite! It wouldn't surprise me if toast and Marmite is all he wants to eat this evening.
We will be return customers.
Have a great day.
Just a quick thank you for the lovely selection of freebies you included with my nappy order - a bright spark in a rainy day :-) Most appreciated, thank you.
The nappies arrived the other day and I just wanted to say thank you for the free wipes and all of the other little treats that were included - was a very pleasant surprise, not often that you get so many goodies from a company.
We will certainly being using you guys again.
Not only do I love how you send my orders super fast, send nice notes on my invoice but you also sent me the biggest bag of goodies! Thank you so much you totally made my day!
What a fantastic first time experience ordering from your site - quick delivery and thanks for the extra little goodies - much appreciated! Will be back, thanks again
Thank you very much for a speedy efficient shopping experience with you.
The tractor arrived safely this morning, my grandson is going to love it.
i would just like to congratulate your team on wonderful fast delivery and all the free-bees!! has really made my day :-) loved the personalised note on the receipt to made me feel special
Thanks heaps,have a great day
Just wanted to say thank you so much for the wee treats that accompained my order, it was a nice touch, great for busy mums. I have recommended your website to my friends.
Thank you. I’m impressed how quickly the nappies arrived – within a few hours.
Thank you for my nappy order that arrived today.
And a big thank you for the freebie treats included, a lovely treat much appreciated!
I’ve just ordered through your new website & it was brilliant! So quick & easy!
I got my nappies and freebies today. Just want to say thanks so much! You guys are really awesome.
Thank you! Recieved my order today!
Thank you soo much for the little treats! It was a Pleasant surprise. It definitely made my day! -:)
Hi there, just wanted to say my order arrived yesterday, along with a few bits and pieces for baby and for me! That was totally unexpected and a lovely surprise with my first ever order. Thank you very much for your assistance and quick response, I look forward to dealing with your team again.
Wow, Colleen I reckon you guys offer the best customer service in the land - thank you :o)
Hi Mums I received the order promptly on Tuesday. Thank you for the great customer service. I am extremely impressed and am passing your details onto my friends.
Lisa and Daniel (6 month old bubs)
I love your website, everything looks really great, although I haven't bought anything YET, I am looking forward to spending heaps.
Dear Nappies direct, Just a quick note to say how thrilled I was to win one of the Clairns packs -- What a treat !! It is just lovely as haven't bought anything from Clairns since I have had the children and at the moment use supermarket brands. Thank you so much.
Hiya Pia, Lots of on time labour vibes coming your way. I just wanted to belatedly congratulate you and Kevin on the win at the Business Excellence Awards. I was there, the company I work for won the ACC ThinkSafe Award, and I was so excited when you guys won, I was rooting for you lol. So congrats and good luck for the safe arrival of your next wee angel :)
Heidi, Tayla and Dylan
Thank you so much. I only joined your website yesterday and immediately purchased the Goodies Bag for $2.95. I was so amazed to have it on my doorstep at 8am this morning; Especially living in Palmerston North. This is a great website and I can't believe I haven't heard about it before. The Goodies bag is great, thank you. I put in another order last night for some of the amazing specials you have. Can't wait to receive those products. Thanks heaps and well done for having such a great website. I look forward to regularly visiting your website and purchasing from you in the future.
Just wanted to say a big thanks, received my first order in record quick time, I was so impressed. The Tui book is lovely. Thanks, I'll be recommending and using again!
Hello Nappies Direct Mums, Just a quicko email to say THANK YOU for your great service. I ordered for the first time yesterday afternoon and received my purchase at 8am sharp this morning. I was surprised at the quickness given the Xmas busy season.
Simone and babies :)
I subscribe to NEXT and was thrilled to read your story, Pia, plus of course the bonus of seeing yourself and your two beautiful little men! Your website is one of the best I have ever browsed and of course the service you offer is brilliant, so CONGRATULATIONS one and all!
Thanks, got the order just now. The travel wipes were a really nice touch, good to see a company truly concerned with customer service.
Hi Tracey, Thanks – we received the one you delivered to us. Thanks also for the bag of goodies. A very nice thought and I just love the little travel/baby pack of Johnson’s products. So cute! Thanks again.
Hi there, I just want to thank you for the lovely service you offer. I particularly love the boys 3-6 month dummies you sent me - the design is just wonderful - you clearly have great taste! The website is just fantastic - do you write the articles your self - truly encouraging! Kindest regards, New mum,
Hi I placed my order this morning.I have just arrived home from visiting my specialist who had informed me that at 35 weeks, I may have to have my baby any day now due to complications. I worried about all the stuff I haven’t organised yet on the way home. It was such a nice surprise to arrive home and find the order I had only made this morning sitting at my front door with everything I need. Thank you so much, what a weight off my shoulders. That is the fastest I have ever received anything I have ordered on-line. Many on-line businesses promise 3 day delivery and very rarely meet that promise, but same day is just fantastic. Well done Nappies Direct, I will certainly use you again
Hi Guys, Just wanted to say how fantastic your team was. We placed an order on 2 April and realised over the weekend (as we were running out of wipes) that it hadn't arrived. I sent an e-mail on the weekend then, first thing Tuesday morning I got a call from Tracy (I think?) who said it would be there that afternoon and it was. Great follow up customer service.
Jo, Alan, Josh and Bekkah Duval
H Guys, I'm just writing to say you guys are by far THE most awesome team I have ever come across, not only did you send out the Arnica Gel quick as, I was also given a couple of little surprises in the way of Purcell Sanitizer which is a must in my handbag, glovebox, nappy bag, daycare bag, hubby's glove box, kitchen drawer, bathroom, laundry and every bedroom lol. You guys always go the extra mile and it's really really appreciated. Thank you guys you're just the best xoxoxoxoxoxo
This website is fantastic and very informative information for parents as well as grandparents Fabulous website!
Hi Pia I just wanted to congratulate you on the great feature in Next! Gorgeous photo too J I had a call from one of your team (Tracy I think it was) yesterday about ordering more nappies… such a brilliant idea to call, and such good service too. My nappies were already here by 8am this morning, so please pass on my thanks to your team for such speedy service. Are you guys going to the Her Business Awards dinner next week? Best regards to Kevin.
Louise @ The Sleep Store
Hi we ordered nappies at 8.30am and they were delivered by 1130am, thank you for making things so easy
Dear Pia and the team at Nappies Direct, Thank you so much for the father’s day hamper that we won. My husband had to work on his first father’s day so it was a real treat for him to come home to. It was gorgeous full of goodies and the chocolate cake and the bubbles I also got to enjoy so double thank you for that! If you could please pass my thank you onto the team at wild poppies they did a wonderful job.
I love your website and the way you do your newsletters - the content always gives me a giggle in my day. My husband who was looking over my shoulder is also very impressed and wants to do something similar for his own business (retail bike shop). This may be an odd query, and you may not wish to share the info if it's proprietary, but we thought we'd ask anyway....what system do you use / who does your website and email newsletters.. we would love to speak with them about setting up a personalised newsletter that is as informative, flash and professional as yours.... thanks in advance and no worries if you feel you'd rather not share your secret!
A big thank you from me, Stacey and baby William for the care you taken to track down the lost nappies to Christchurch. Stacey rang me yesterday to say they had arrived and the gifts inside where incredible. Thank you so much, Stacey has a hard road ahead of her with William and his cancer but she has such a positive attitude, we, as her family simply follow her lead. William's tumour (with the help of Chemo) has shrunk down to 2 cm and come away from around his spine but unfortunately is now sitting on the main nerve of his left leg, so surgery is delayed unit specialists can be brought in. Yesterday he learnt to cry, a sound we haven't heard before because the chemo had paralyzed the left side of his larynx .So your thoughtful gift was so appreciated. It gives us faith in the business sector to know there are still companies around with a heart. I have attached a photo of William taken 2 weeks ago, the feeding tube through the nose is for feeding and he also has a permanent shunt in his tummy for the chemo, bloods etc. So once again on thank you.
behalf of Stacey and William
Hi Kevin Firstly I need to apoligise for the harshness of my enqiry, Nappies Direct has been a dream to deal with and I feel I was out of order with my "tone". I received the goods today and yes Rachel was in touch with my husband as she said. I will most certainly be dealing with you in the future. I hope you all have a very Merry Christmas and only have nice people to deal with. A Huge thank you you’re a star.
I just wanted to thank you so much for the speedy delivery today - it is great not having to 'nip out' to get some nappies from the shop. I am learning there is no such thing as being able to 'nip out' with a young baby in tow. Much appreciated.
Awsome! Many thanks, you have been a great help in making my life a lot less stressful :)
All the best
My name is Victoria Malone and just this morning I placed an order through Ferrit for one of your crawler boy $100 bundles and it arrived about 20 mins ago!!! I'm speechless!! You guys do such a fantastic job, not only are you extremely efficient, super friendly and easy to deal with but the personalised note on the packaging slip is legend!! Keep up the good work and thank you once again =)
Lots of Love
Victoria, Montana & Francis xxoo
The infant boys nappies arrived this morning. Thanks so much for sorting this out, and at no additional cost. Much appreciated.
Hi all Just wanted to write and say a huge thank you for the gift and card that arrived last week. Olivia has been very sick and was at 2 weeks of age in Starship on life support. They cannot tell us what her future holds as she has sustained very bad brain damage which they are still unsure what caused it. So they lovely support during these hard times is so greatly appreciated. Many thanks again
Thanks a lot for making my daughters day a little more special I will be recommending your web site to all I know with kids
To The Nappies Direct Team Thanks alot for the Bob the Builder toy for our boy we think he will get a lot of fun out of it. It arrived just after 2pm today, and thank you for the personal hand written on the packing slip it, makes you feel more than just another customer. Thanks again and we look forward to dealing with you all at Nappies Direct in the future. Have a great day
I just wanted to write and say thank you for yet again a very efficient service my nappies have always arrived the next day even though we live down in the Rangitikei. The fast way courier man is great. Cheers
Hi there, What awesome service you guys provide! I so love the consistent “hugs to bubs”!!!! What a fabulous idea!! I’ll definitely spread the word amongst all the mums I know about what a great company you have. Fabulous products and brilliant customer service – well done and keep up the good work! J My seat has arrived already – thank you so much. Just one small thing – there weren’t any wipes in the parcel … unfortunately I think I have thrown the slip I got at the baby show away but I think the code was something like shop710 but I could be completely wrong, I did give it to the lovely lady that I spoke to when I did my order. Many thanks again, I’m so impressed with the service you provide – I wish I’d shopped with you long before this
You guys rock and we'll be using you lots because we're expecting twins!! - in about 6 months. I'm now married to a delightful man, Don, and my surname has changed to McHool. It's often my dad (his email address) who places he orders. Thanks for being there
Thanks very much to Pia! I ordered the wrong size nappies, only realising my mistake once they had arrived on my doorstep. A quick phone call later sorted it all out. Within a day I had the correct size, and the courier had taken away the others.
Hi Nappies direct team, Thanks so much for the quick customer service. My order was placed this morning & received this afternoon! What a pleasant surprise! No wonder you're one of NZ's leading online retailers. I wish other companies were as efficient as you guys! Happy Christmas! Kind regards
Samantha & Baby Katie
Hi there, Just a quick note to say how absolutely thrilled I was using your service for the first time! I had heard about nappies direct through so many people and had seen you on the recent television ads. With the recent birth of my second son I was so excited to shop using your website. I placed my order on Saturday evening and was so shocked when it turned up on Monday afternoon! It is obvious that you go out of your way to provide excellent customer service and this shows through all the personal touches both on the site and the hand-written comment on the order form that came with the parcel. I truely felt like you went out of your way to make my experience with you the very best possible. I have since told all my friends with children about how great you are - but they all know and already use your service! Thanks again for providing such an excellent service to NZ families. It is things like this that make the experience of having young children just that little bit easier on a day-to-day basis. Keep up the good work!
Hi Pia Just wanted to let you know that your staff have been excellent at their customer service. I have recently placed an order for the Woody Click play set (farm) and the set arrived yesterday. I love the set and have been telling my friends about them. Keep up the good work!! Have a good week. Keep warm ...
Hi Guys, I just want to say a little thank you, thank you for making me laugh, I’ve been having a really rough week and I thought I’d get online and came across a couple of articles and I laughed, for the first time in ages, (one about NO more horror stories and also any excuse not to do housework while bubba asleep). Couldn’t find anywhere else to post this so am sending directly to you. Thank you for lightening the load....Kind regards Lisa More
I used your service for the first time last night and wanted to thank you so much for being so prompt, efficient and affordable! We have an 8 week old who has just grown out of her newborn nappies, I placed my order for infant nappies last night, and at 2am (whilst feeding) had a sudden thought that I had ordered totally the wrong thing... Imagine my delight when I got home this afternoon to find the nappies on my doorstep! Thank you very much. I will never buy nappies at the supermarket ever again.
Hi, hope you are well. I would just like to say a very big thank you. Wow I am so impressed with the service I have received. I tried to order my nappies on line on Thursday night and did not get it right I then phoned you guys and left a message. Friday morning I received a phone call from a very friendly lady who explained that I was not registered and that is why I could not place the order. Silly me but the lady did not make me feel stupid in the slightest. She then took my order and to my amazement I received my nappies that afternoon. Wow now that is quick service and then to make things even better I received a hand written card to welcome me to the team. That just made my day. Thank you it is so great to have such wonderful fast friendly service. I know I will be getting my nappies from you all the time now. Well done I am so impressed. Have a wonderful day.
Tanya and Tyler
WOW you guys rock! The service that I have received from Nappies direct is a-maz-ing!!! I made my order yesterday after receiving an email to say that the nappies price was increasing and made my order promptly...then today less than 24 hours I have received my order. NOW that is the best service. I have recommended your site to my whole coffee group and raved about your service. Thanks again and will be using you once again.
Good Morning I just wanted to say thank you for such great service, you would have to be the most efficient company I deal with online with getting orders out and I love the little messages you always write on the packing slip. I do have one question though, when you order some products (i.e. the Bath critters) that have more than one choice there is no option to select which one you want. It would be great if there was an option to do this. Have a great week and keep up the wonderful service.
Well I say it every time, but you guys are awesome. Thank you so much for all the extra goodies you packed in my order it was greatly appreciated. Kind Regards
I just wanted to say how much I LOVE and appreciate your service. I love the personalised phone calls and the little notes to me and my girl, and the extra goodies you always throw in. Congratulations on a wonderful product and a fabulous service.
Enjoy this sunny day. I know we will.
Vanessa & Tahlia
Just wanted to say Thanks Heaps for the same day delivery it was a life saver!!!!
Sorry for doing that on a Friday but we just got out of hospital to find the nappy supply was non-existent :)
Cheers for the prompt shipping!!
Manda & Hope
Nappies Direct is amazing! I have only put two orders through with you, and I have found your service incredible - your website is easy to use and the handwritten note on the delivery invoice is such a nice touch! Thanks for incredible service, you really do stand out from other service providers. Keep up the good work! It's easy to see you are a passionate group of people who go about your daily job with such care and heart. Thank you, from our family to yours.
Thank you very much for your quick response, really appreciate it. It is fun trying out ordering nappies online :) Cheers,
Pack arrived just before, thanks so much for the extras, it’s a fantastic pack, now I have to find time to read my Treasures magazine! Thanks again
Thanks so much for all the extras that came with our order! It was great to sit down with a nice coffee and the Treasures mag in the sunshine! Have a great day guys,
Hi Sorry, I shouldn't listen to my 5 year old, he said the man took that nappies back into the van and when we opened the door to go to school they were there ;-) Thanks for being so onto it! It really shows that you have great customer service!
Order just arrived - wow - was like Christmas going through all the little added goodies -thank you soooo much, am just boiling the jug to sit down and read Little Treasures while bubs naps. Thank you sooo much, hope you have a lovely day.
Dear Nappies Direct, Thank you so much for your very timely call asking if I would like to place an order. I’m a Navy wife and my husband is currently on his second deployment of 3 months this year and I have been experiencing the worst time with feeling ill and tired and having all three of my boys come down with the worst tummy bug. My little one, Scott is still not better and is now entering his 3rd week with a virus which has had him suffer fever, coughs, runny nose, vomiting and now diarrhoea (we were down to our very last nappy when your delivery arrived). I love your service and your website and will always come to you first for great deals and promotions. Thank you for being there! PS. The only let down today was the failure of the courier to close my gate!
Thank you so much for your great service! Unfortunately it is something that has become so rare these days: good customer service. Thank you for all the free samples and all the extra goodies I received with my order. I felt so spoiled and you really made my day. Kind Regards,
Hi Nappies Direct Team! I just wanted to say a huge thank you for sending out our nappies so quickly like always. I seem to always order them as we are down to our last pack but you send them out well before we run out! Also to thank you for sending us a box of goodies, I absolutely loved sitting back and reading the Treasures magazine last night and Blake ended up having the jar of baby food since he decided lamb chops was not an option for dinner! So thank you, you make such a difference to our lives I know we don't buy often because we also use cloth nappies, but we've saved so much just buying bulk with you. I have already purchased our new additions newborn nappies and wipes from you already and so glad you do bulk boxes of wipes! Thank you so much again and I hope you are all having a great week! .
Jess, Blake and bumps
Hi I just wanted to write a let you know how much I appreciate the excellent service that the team at ND provides. It is so lovely not to have to think about ordering nappies as I always receive a very friendly phone call just at the right time when I could use some more - which I might add is absolutely brilliant one less thing for me to think about. I also really appreciate all the little freebies/samples of things that you put in with the order - and with all of them being at the right time/age for my son. In the weekend my husband and I were talking about getting a growth chart for our son’s room and one arrived with my order today - now that is definitely knowing your customer base. The service I have received has been spot on and I have recommended ND to many people - all too often we complain about service and never comment when things go well - well I just felt the need today to let you know that I appreciate the great service you provide. Keep up the great work!!!
Hi there Just wanted to say a huge thank you for the goodie bag that came with my order today. What a lovely surprise!! Also, just wanted to pass on my praise for the courier that you use. He is fantastic. He recognised by the fact the purchase is coming from you that there is obviously a baby in the house, and is very quiet on his approach to the door. We have a large deck surrounding the house that is very noisy when people walk on it. So thanks Fastways! Hope you all have a fantastic day Kind Regards
Katrina & Mari-Lyn :-)
Many thanks for the great customer service. Have recieved my nappies with the few extra's... the little one will be pleased :) Cheers,
Claire and Ben
Hey Guys Just wanted to say a big THANK YOU for all the extra goodies that arrived with my order today. It's always such a nice surprise I almost enjoy running out nappies :) Kind Regards
Thanks so much for looking in to this for me. I think you've gone over & above getting it sorted, so I'm a happy customer :-) I'm looking forward to seeing what they send me. Have a great weekend,
Hi Just a quick line to say Thanks for the awesome service you guys have done. I will certainly be buying from you guys again and telling all my friends about you. My parcel arrived this morning after ordering it yesterday afternoon.
And now it's time to say goodbye, toilet training is all but done, Thanks again (for being there for the last 6 years) Thanks again (for always being willing to help) Thank you for just being you, Nappies Direct, you guys rock, It's sad but we have to move on, I want to say thanks to Pia, Kevin and Tracey, you have helped with your wonderful website, service and attitude towards NZ Mum's, Thank you, Thank you, Thank you and goodbye, With Love and Best Wishes for your future Helen, Roger, Matthew and Tara-Rose Slattery (and if you hadn't guessed already the poem at the top sort of goes to the original Mickey mouse song, lol)
Just wanted to say thank you for the fantastic service, my parcel arrived today and I really appreciate the personal touch and extras included the pack. Also thank you for charging a reasonable postage as compared to other online companies. Keep up the good work. A happy customer.
Hi, I just wanted to write and say thank you so much for the super quick delivery of our nappies today (I only placed the order yesterday). Also a big thank you for the extra gifts included in the delivery (I love the Nappy Direct handbook-fantastic). I will be ordering my nappies from you again and will tell all my girlfriends of the great service. Keep up the fantastic work.
(Sofia 20 months)
Hey guys,Just wanted to say thanks for the awesome job you do! It is always so easy to get what we need and with four 5 and unders that makes life sooo much easier. Thanks heaps for the friendly notes and keep up the great work! Cheers Jo
I just wanted to say how fantastic my 1st ordering experience has been! I ordered late last week and it was waiting for me this morning bright and early! Whats more some extra treats too! Keep up the great work, will def be back to support a fantastic business :)
Hi guys, Just wanted to say thanks for the freebies included with my latest order. The Princess Kleenex pocket packs went down a treat with my 3 year old son, as his favourite colour is pink! (The coffees are going down a treat with me!)
Just wanted to thank you very much for the fast service, my nappies turned up this morning, and thank you for the little extra that was in it, it made my morning, i will definitly buy from you again
Hi guys. I was having a really tough day with my little 2 year old daughter. She broke one of my favourite mugs and wasn't being very pleasant. Then my order of nappies came. I opened the package up and inside was a little goody bag for Mum. Included were 10 sachets of Nescafe Latte! And on the packing slip was a wee note - "Big hugs to your little princess". It really made my day and got me to remember that my toddler is just a little princess and it was me who was in the bad mood. So I sat down with my latte and cuddled up to her. Thanks!
Hi there! Just wanted to thank you for the prompt delivery of my FIRST order from Nappies Direct. My oldest is 3.5 and I have no idea why I've waited so long to use you! I loved the "package deal" with tissues and wipes included, and the bonus of a WHOLE BOX of instant Cappuccino. Thank you! I have to admit, my motivation to use you was the Southern Cross member sipper cup offer. But now that I've looked at your prices I think I will get my Huggies from you, rather than hopping around different supermarkets to get the best deal. It's my observation in the last year that the supermarket nappy specials I enjoyed with my first daughter 3 years ago are just not around now. Finding a supplier with competetive discounts for bulk buying is fantastic.
Hi Pia & the team I just want to say WOW!!! I placed an order this morning online for nappies and they've been delivered the same afternoon! I'm so impressed! You guys make everything so easy and hassle free!!!
Love you guys xx
April & Bubbles
I ordered a vaporiser late on Sunday night - it arrived today, along with my free Tommee Tippee cup and to my surprise some free cappuccino's!! Awesome service, prompt delivery, great products and even a personalised message wishing my sick son well!!! I am very very impressed and will be shopping with you again!!!! Thanks so much, have a great day!
Hi guys, I would just like to say thanks very much for the prompt service and delivery! We live in rural Waikato so I was expecting my order early next week - how surprised I was to receive it this morning! (Saturday). Your website saved me a bundle on the Huggies nappies, Sangenic bin refills and the Tommee Tippee Soft Spoon set. I will definitely be shopping with you again and have recommended your website to a number of my friends with newborn babies! Thanks again!
P.S. thank you for the Nescafe Cappuccino box as well! It was a real treat for my morning coffee!
I just wanted to say a huge thank you to you guys. I joined the Baby Club yesterday to take advantage of the great stuff you guys have and was shocked to have the package arrive later in the evening! What great service! I also ordered a game from you guys in the past week and was so happy to receive that promptly as well. The 'icing on the cake' is that both packing slips had a personal little message written on each of them. What a great personal touch! Thank you so much for the service you guys provide and for putting some individual attention into a world that can be so generic these days. Keep up the good work guys!
THANKS YOU FOR MY GREAT PRIZE - I RECEIVED THIS YESTERDAY ON MY DOOR STEP!!!
Hi Guys, I just wanted to thank you for such awesome service! I ordered my nappies late this morning and arrived home to find them on my doorstep this afternoon! And with a little treat in there for me! This is why I keep coming back to your site for my baby needs, your speedy delivery and personal touch is unbeatable! Thanks so much!
Thanks so much for the awesome effort you all put into getting this to me today - Outstanding! Much appreciated!! Have a great weekend!
Hi and THANKS so much for the extra treats that always arrive with our package. It is always a nice surprise to see what you have popped in for us to enjoy!! You must have known that we are suffering our first winter colds, so the tissues are VERY welcome right now!Thanks again
Many thanks for your prompt action on my "never received Baby club" goodies, the courier has just delivered my box of goodies thank you so much for the extra's they are great my little girl needs the next stage drink bottle so these will come in very handy. thanks so much for the wonderful customer services Take care
Hi,I just wanted to say a very big thank you for the nappy delivery. My brother and his wife are over the moon. My sister-in-law was especially wrapt with the packs of cappucino that were included! Was that a present from you guys? It was most ppreciated. Thank you again for the excellent service!
Thank you so much for the extra coffee that was delivered in her parcel for her parents whose house was totaled in the earthquakes. She was so incredibly appreciative.
To the team at Nappies Direct, I've been meaning to give you this feedback for a while. I think that you provide an excellent service and I have been really impressed with every order I make. At some stage last year I decided to switch to another brand of nappies (using another company) as it was cheaper and things were a bit tight so we were trying to save money wherever possible. Anyway, after a few months I received an email from you offering a discount if I used you again and so I did. I have continued to use you ever since because I realised that it is well worth paying slightly more for a better quality product and a much better service!! You guys are so speedy and efficient and I love the personal touch ;o) Plus you offer a great range of products, not just nappies, which I find really useful. So, I just wanted to let you know that I am really impressed with you and I recommend you to everyone! Keep up the good work ;o)
Lisa Hyde (and family)
Hi there! I would just like to say thank you for the speedy delivery of my baby goodies! It took less than 12 hours! Amazing! Thank you so much for everything I ordered and all the extra freebies... they are much appreciated :)
I just wanted to say a huge thank you for your most generous gift-packs for parents and coffee for the staff. It was such a lovely surprise to open the boxes when I arrived this morning. I have heard many “oh yum fluffy coffee” etc. from the staff today.The parents we have seen so far have been very grateful for the packs and I’m sure the others will be just as pleased. I hope you get some sales as a result.Thank you again from all of us here at Otatara.
Hi there,I just wanted to take the time to say thanks for your awesome and efficient customer service. I only made my order yesterday and with the Christmas rush didn’t expect to have it till next week, but there it was on my doorstep early this morning! Your fast efficient service always impresses me – all the more so for managing to keep up in the crazy Christmas rush. All those little extras that seem to arrive in the box each time also make opening the package an extra special treat. So thank you for being so great Naku noa na
Hello to all the Nappies Direct team! Thank you for the boxes of crawler nappies that arrived yesterday. Thanks too for the lovely Organics products and the box of coffee - my daughter will enjoy the former while the rest of the family enjoys the latter. It's lovely to get "treats" like these with our nappy orders as it's a great way to try new products. Thank you for all your assistance during the past year with our nappy orders. A very Merry Christmas to you all and I hope you enjoy the holiday season.
I just wanted to drop you a quick email to thank you very much for letting us replace the gift sent to our son. You cheerful and prompt assistance was gratefully appreciated. Thanks again and Merry Christmas to you and your family.
CONGRATULATIONS on your win with Next magazine, so well deserved too. Next is my favourite magazine and I watched your progress with interest. Your website too is fabulous - my children are older but I am now a newish grandmother, therefore all content is of interest to me. Thank you and congratulations again. You rock!
I recently bought an Avent Magic Cup from Nappies Direct. I was very surprised that I not only received my Magic Cup but also some booklets and information about baby and a pack of Persil Sample. Thank you very much for doing the extra miles for your customer. Keep up the good work.
Nappies arrived a few days ago, thanks very much for the great service, and the tidbits enclosed. Nice touch.
It gives us faith in the business sector to know their are still companies around with a heart.
Nappies Direct are so wonderful. I have not received my order yet but it is on its way but they called to see which specific item I wanted as there was a choice of 4 and were so wonderfully helpful. Thanks and looking forward to surprising my girls with these on xmas day.
Thanks for the fantastic service you regularly provide to me and my girls. With three under 26 months in nappies it takes a lot of hassle out of shopping to have everything delivered to my door.
The service you have given me has always made me feel like I am the only customer (which I know I am not). Thanks for the great attention.
I am so impressed with your service. My sister has been raving about you guys for a year and now I know what she has been raving about: the fast, quick, friendly service and the parcel delivered to my door, it felt like Christmas.
I throughly enjoy reading your website. All Pia's stories about travel, exercise, etc. It makes me laugh as it's all soooo true. Thanks.
Huggies are quite expensive in supermarkets, you have fantastic affordable prices and it's delivered. I can't wait to order again.
Just wanted to say thanks a million, yet again for your awesome service. That's why I recommend you guys to all my friends.
Your website is excellent. I always look forward to reading your news. Even though my kids are 3 & 4, it is still interesting to read.
Hi Nappies Direct,
I just wanted to say thank you. My boy/girl twins are turning 3 next month and I've just got them fully toilet trained - Hooray! We have always bought our nappies and wipes from you. So much easier and your service was always great. So after almost 3 years of nappies and some exciting free goodies it's time to say thank you so much and goodbye but we will keep recommending you to other Mums.
Linda Peak-Ward, Lucy and Timothy
I received my order today. Thank you so much for your prompt delivery as usual!
I just wanted to let you know that admidst the devastation we are all feeling at the moment in ChCh and being uplifted from our home you have absolutely made my day!
All the extra goodies were such a lovely surprise and so gratefully received, wipes are in huge demand for obvious reasons with the sewer system so all the wee purse packs you included will absolutely come in so handy, and the coffees are just wonderful to have as a wee treat-(always good to get us sleep deprived mums through the day at the best of times!)
Please pass on my gratitude to your friendly team.
I just wanted to say thanks for the great customer service the other day. It was a nice surprise opening the box to find some little treats in place of the out of stock item I ordered. It was also nice to receive a prompt phone call to let me know that you were out of stock and to give me the opportunity to select something else while juggling two babies and a fuzzy brain without even once being made to feel like a dithering pain in the arse. Thank you, it's miles nicer than shopping at the supermarket.
I just wanted to thank you for the speedy service I received and how convenient it was to make the order. Also a special thank you for the extra goodies! I will certainly be using your service more often. I don't know why I bothered buying nappies at the grocery store!
Hi there, I wanted to write a wee note to say a big thank you for the service I have had over the last 6 years. Harrison our little/big boy is now 6 and our wee girl Stella has just turned 3 and is just about toilet trained (with a few mishaps here and there). So it's time to say goodbye to you guys and a big thank you for making nappy buying so easy.
Take care and best wishes
Hi there! I just wanted to let you know how stoked I am with your service. I ordered online from you guys for the first time yesterday morning and my nappies have just arrived already! That was so fast. Not only that but there is a free packet of wipes included (which I was totally not expecting) and some pamphlets which are great but someone has also hand written a lovely little note on my packing slip too and that really made my day. So thank you so much for a fantastic service - I will definitely be using you guys again in the future for all our nappy and baby things purchases and also recommending you to all my friends who also have kids. Hope you have a fantastic day! :-)
Katie Speck (proud new mum of little Oliver)
Hi there Just wanted to say thank you very much – nappies arrived yesterday, quick turnaround! Also, the wipes were very much appreciated. Great service, will be spreading the word to all my Mummy friends Cheers
Just wanted to say thanks for the great service this week with my delivery. I sat at the kitchen table and placed the order on Tuesday afternoon and it was delivered at 8.30am on Wednesday. This certainly exceeded my expectations. Many thanks,
Hello loverly peps at Nappies direct , Nappies are no longer needed at this house Miss Sophie is all toilet trained But thanks for making my feel like a valued customer.
My son is now toilet trained so we are no longer using nappies. I would just like to say I was very happy will the service I received from nappies direct and when I phoned directly the people on the other end of the phone were always friendly and very helpful.
I would not hesitate to recommend your company to new mothers.
Thanks for the email, and it's good to know that you are following up as to why I haven't shopped with you recently.
The simple answer is that my little boy is now out of nappies (yay) and only wears a nappy at night. Needless to say, whenever I do buy a box of nappies it lasts for months as we are only using one a day instead if the previous 6.
Dont worry though, if I have another child you'll be getting my custom again, and I also tell my pregnant girlfriends about your service.
All the best,
Thank you very much for a speedy efficient shopping experience with you.
The tractor arrived safely this morning, my grandson is going to love it.
Received my order today, thank you so much - especially the extra goodies, felt like Xmas - was totally not necessary but awesome, thank you!
Once again and as always, I am very happy with your site, products and service but especially your customer relations! You guys ROCK! Thank you for making a difference, my congratulations card on our new addition to the family (am putting an order in for more newborn nappies as we type LOL!) and PHENOMENAL service! It all is much appreciated in this household, for one! And I tell everyone about you as far as I go, be assured.
Your Number One Fans,
Danine, Max and Romi
I just wanted to say a big THANK YOU. I won the June competition for the Jimeale Baby Bag. I was so delighted, with a six week old baby, would you believe I hadn't got around to purchasing a Baby Bag yet. It is so fantastic, I just love it it. Thank you again.
Thanks heaps for the nappies, I got them this morning. I really appreciate the goodies/info I got with it too. Hugs back from bubs & I! :)
Thanks you SO MUCH for the lovely card you sent out with my last order. It really made my week. ƒº Our youngest son is home from hospital and doing much better.
Just wanted to say thanks for the great service this week with my delivery. I sat at the kitchen table and placed the order on Tuesday afternoon and it was delivered at 8.30am on Wednesday. This certainly exceeded my expectations.
I missed the courier on Friday and picked up the below order today, and just wanted to send a quick email thanking you for the lovely products and great service! Everything is really good and the delivery was quick, and the bonus coffee sachets and breast shields were an unexpected touch, thank you very much :)
I look forward to shopping with you again in the future.
I just wanted to thank you as our order arrived this morning between 8 and 9 am. We now have our nappies and wipes in the nick of time and will def recomend you and use your services in the future.
I made my first purchase at Nappies Direct, and although my order was small, I just wanted to thankyou for the quick, no fuss order and delivery, and also the lovely touch of the yummy hot drink sachets.
This is the kind of service that will be remembered
Thanks a million
To Colleen and Sales Team
Thank you very much for such prompt delivery with Fastway courier. Have a Happy Christmas.
Endless thanks Pia and the team, your personalised emails, notes on invoices is appreciated, i feel like I know you... Even though we havent met.
May you all have a Merry Christmas with your precious families and I look forward to ordering from you in the new year.
Much love us Steiner bunch.
I'm just writing to say I've been ordering nappies from you guys since my little man arrived in Dec 2010 and would just like to say every order I have made has always been delivered really promptly and to the best quality, so thanks a lot! Its such a weight off my shoulders knowing when I'm about to run out of supplies I can get them really quickly and easily, it's so much easier than rushing to the supermarket with a super active toddler hehe. I really appreciate it! :)
Thanks again :)
Thanks for the prompt response, i have today spoken to huggies directly and they are going to replace the nappies for me within 10 days, what wonderfull people to deal with and of course yourselves for your help and quick reply.
Thank you so much
Thanks so much Colleen, as usual love your customer service :-)
We’ve just received our order, thanks. I just wanted to let you know that your service is excellent and I’ve already recommended to many of our friends.
Oh Colleen you’re wonderful. I totally wasn’t expecting you to send another order! Thank you!!!!!
Like I mentioned, my driver isn’t that reliable in my opinion so I can’t think what has happened to the original order.
Thank you so much for your time and understanding!
Many thanks again
Thanks SO much Colleen. They were picked up today.
Yes, taming a girl toddler is certainly a challenge.
Thanks again for your exceptional service.
My very best wishes
Huge thank yous for my replacement order and the bag of goodies!! Nappies Direct is the best!!
Once again (and as always), thank you very much for your prompt response and immaculate service!
Thank you once again for your help and understanding. Much appreciated.
Have a fab weekend ahead!
Hi there, I spoke to a lovely lady at your office today as we hadn't received the second part of the above order - it has now been delivered (after 8pm!!), so no need for the chase up.
Thank you so much, really appreciate all your help!!
Wow wow wow - I would just like to say a huge thank you for the 112 free nappies. Fantastic surprise and a total blessing!!
I always hope that my running out of nappies is in sync with your next sale so this will definitely tide us over for a little longer!
Thank you again & thanks also for your always speedy delivery!
A big thank you for all the FREE extra nappies – you guys ROCK!!
Thanks Colleen. very easy and pleasant to deal with, i will be recommending your site to all my ante natal girls.
Hi Just would like to say thanks for the great service you provide. Love the goodies you put with the order and the personal comment you write.
my package arrived yesterday evening when I arrived home - I am so impressed at the speady delivery, personalised note, little freebies and booklet for new Mums. I'll be back to order more.
Sorry for the late feedback, but I just wanted to say a huge thank you for the terrific service that you provide. The nappies were a great price and they arrived so quickly! The finishing touch was the little hand-written "thank you/happy Easter" note. What a lovely surprise the coffee sachets and marmite tube etc were also. WOW! Thank you!
You guys are amazing! Wipes arrived just now. Thanks again!
Look forward to more deals in the future :o)
Thanks so much for the promt delivery and great service! Such a pleasure to shop with you.
Have a great day
Firstly I wanted to say I love your website I love what you are providing for families and how easy to use your website is. Im due to have a baby in July so will be shopping often soon:)
Just wanted to say thank you - your deliveries are always really fast and efficient - and always a little note for me and baby Sophie! Appreciate it.
I just wanted to say what fantastic service we have received from you today, I placed my order this morning and the goods were with me by 3pm, and the personal welcome message was wonderful.Thanks for making life a little easier for me and we will be using you again in future.
Sita & Matt Proud, & Baby Harrison.
Thank you so much for the prompt delivery I received the nappies this morning, its wonderful sales teams like yours that make shopping so much easier.
Thank you again.